Our Claim Philosophy

Our Claim Philosophy

Customer Service

We recognize that each of our customers has unique claim management needs and we provide a customized solution to support the attainment of their business objectives. We consistently look for ways to strengthen our service and respond immediately to customer concerns. When working with an insurance carrier, we represent our customer as if we are an part of their organization. We use their service standards, contracts, policies and procedures as our roadmap and leverage our own risk management experience and industry best practices for optimal performance. For self-insured employers and other customers, we apply the same industry best practice principles to provide end-to-end claim management services in support of these customers’ claim management needs.  

Customer Service

We recognize that each of our customers has unique claim management needs and we provide a customized solution to support the attainment of their business objectives. We consistently look for ways to strengthen our service and respond immediately to customer concerns.

When working with an insurance carrier, we represent our customer as if we are an part of their organization. We use their service standards, contracts, policies and procedures as our roadmap and leverage our own risk management experience and industry best practices for optimal performance.  

For self-insured employers and other customers, we apply the same industry best practice principles to provide end-to-end claim management services in support of these customers’ claim management needs.  

Effectiveness and Accuracy

We make fair and objective claim decisions and hold ourselves to uncompromising standards of ethics. We communicate with clarity and empathy to be sure claimants are informed and understand their responsibilities during the various stages of claim evaluation and management. Each claim is reviewed by highly trained claim management professionals who leverage their knowledge and resources to effectively and accurately manage claims. We demonstrate fair and consistent claim practices with appropriate management oversight, ongoing training and the use of seasoned resources. 

Effectiveness and Accuracy

We make fair and objective claim decisions and hold ourselves to uncompromising standards of ethics. 

We communicate with clarity and empathy to be sure claimants are informed and understand their responsibilities during the various stages of claim evaluation and management. Each claim is reviewed by highly trained claim management professionals who leverage their knowledge and resources to effectively and accurately manage claims. 

We demonstrate fair and consistent claim practices with appropriate management oversight, ongoing training and the use of seasoned resources. 

Efficiency

We maintain high quality and appropriate time service standards. This gives our customers the assurance that we manage their business as though it is our own. We engage the right resources at the right time during the claim management process and obtain all of the information necessary to determine claimants’ functional capacity, financial and motivational factors and ultimately, our customers’ claim liability. We offer insights into industry best practices, staffing models and share observations to strengthen our customers’ business processes.

Efficiency

We maintain high quality and appropriate time service standards. This gives our customers the assurance that we manage their business as though it is our own. 

We engage the right resources at the right time during the claim management process and obtain all of the information necessary to determine claimants’ functional capacity, financial and motivational factors and ultimately, our customers’ claim liability.  

We offer insights into industry best practices, staffing models and share observations to strengthen our customers’ business processes.

Learn more about our Specialized Claim Services

We exercise critical thinking throughout every stage of our Specialized Claim Services, often leading to observation of strategic opportunities for our customers.

Learn more about how our Consulting Services can help you realize these opportunities