Our Claim Philosophy

Our Claim Philosophy

Customer Service

We recognize that each of our clients has unique claim management needs and we provide a customized solution to support the attainment of their business objectives. We consistently look for ways to strengthen our service and respond immediately to customer concerns. When partnering with an insurance carrier, we represent our client as if we are an extension of their organization. We use their service standards, contracts, policies and procedures as our roadmap and leverage our own risk management expertise and industry best practices for optimal performance. For self-insured employers and other partners, we apply the same industry best practice principles to provide end-to-end claim management services in support of these clients’ claim management needs.  

Customer Service

We recognize that each of our clients has unique claim management needs and we provide a customized solution to support the attainment of their business objectives. We consistently look for ways to strengthen our service and respond immediately to customer concerns. 

When partnering with an insurance carrier, we represent our client as if we are an extension of their organization. We use their service standards, contracts, policies and procedures as our roadmap and leverage our own risk management expertise and industry best practices for optimal performance.  

For self-insured employers and other partners, we apply the same industry best practice principles to provide end-to-end claim management services in support of these clients’ claim management needs.  

Effectiveness and Accuracy

We make fair and objective claim decisions and hold ourselves to uncompromising standards of ethics. We communicate with clarity and empathy to ensure claimants are informed and understand their responsibilities during the various stages of claim evaluation and management. Each claim is reviewed by highly trained claim management professionals who leverage their knowledge and resources to effectively and accurately manage claims. We demonstrate fair and consistent claim practices with appropriate management oversight, ongoing training and the use of expert resources. 

Effectiveness and Accuracy

We make fair and objective claim decisions and hold ourselves to uncompromising standards of ethics. 

We communicate with clarity and empathy to ensure claimants are informed and understand their responsibilities during the various stages of claim evaluation and management. Each claim is reviewed by highly trained claim management professionals who leverage their knowledge and resources to effectively and accurately manage claims. 

We demonstrate fair and consistent claim practices with appropriate management oversight, ongoing training and the use of expert resources. 

Efficiency

We maintain high quality and appropriate time service standards. This gives our clients the assurance that we manage their business as though it is our own. We engage the right resources at the right time during the claim management process and obtain all of the information necessary to determine claimants’ functional capacity, financial and motivational factors and ultimately, our clients’ claim liability. We offer insights into industry best practices, staffing models and share observations to strengthen our partners’ business processes.

Efficiency

We maintain high quality and appropriate time service standards. This gives our clients the assurance that we manage their business as though it is our own. 

We engage the right resources at the right time during the claim management process and obtain all of the information necessary to determine claimants’ functional capacity, financial and motivational factors and ultimately, our clients’ claim liability.  

We offer insights into industry best practices, staffing models and share observations to strengthen our partners’ business processes.

We exercise critical thinking throughout every stage of our Specialized Claim Services, often leading to observation of strategic opportunities for our clients.