Consulting Services

Consulting Module #8

LWOP Claim Management

Are you confident you aren’t duplicating efforts, confusing customers, and delaying decisions as you manage shared LWOP and LTD claims? Have you efficiently aligned resources to stand-alone LWOP claims?

PDA Offering

PDA will thoroughly assess your Life Waiver of Premium model, with an eye towards improving operational results, resource utilization, and integration with LTD processes as appropriate. We will focus on opportunities to segment your LWOP claims to achieve greater efficiency and optimize the management of the block through the use of key indicators.

Consulting Module #8

LWOP Claim Management


Are you confident you aren’t duplicating efforts, confusing customers, and delaying decisions as you manage shared LWOP and LTD claims? Have you efficiently aligned resources to stand-alone LWOP claims?


PDA Offering

PDA will thoroughly assess your Life Waiver of Premium model, with an eye towards improving operational results, resource utilization, and integration with LTD processes as appropriate. We will focus on opportunities to segment your LWOP claims to achieve greater efficiency and optimize the management of the block through the use of key indicators.

Outcomes

Promotes an initial liability process that results in high quality and timely decisions while leveraging the sharing of information between LTD and LWOP on shared claims.

Aligns resources to claims based on complexity and business impact. This segmentation results in an effective balance of risk management and efficiency.

Identifies an ongoing claim-management model that efficiently utilizes internal and external information to manage to the correct liability at all times.

Outlines the management information required to oversee all aspects of the LWOP block.

Outcomes

Promotes an initial liability process that results in high quality and timely decisions while leveraging the sharing of information between LTD and LWOP on shared claims.

Aligns resources to claims based on complexity and business impact. This segmentation results in an effective balance of risk management and efficiency.

Identifies an ongoing claim-management model that efficiently utilizes internal and external information to manage to the correct liability at all times.

Outlines the management information required to oversee all aspects of the LWOP block.

Duration

  • Review Policies & Procedures
  • Review Workflow and Resource Utilization
  • Interview Key Resources
  • Review Random Sampling of Claims 
  • Record Observations and Recommendations

Develop Report with Observations and Actionable Recommendations

Duration

  • Review Policies & Procedures
  • Review Workflow and Resource Utilization
  • Interview Key Resources
  • Review Random Sampling of Claims
  • Record Observations and Recommendations

Develop Report with Observations and Actionable Recommendations

For more information contact Mark Sawyer

(207)747-4308

Consulting Modules

#1
STD Claim
Management