Consulting Services

Comprehensive Process Evaluation

Our Comprehensive Process Evaluation consulting services provide a thorough end-to-end review of operational practices, including an in-depth review of claims processes, policies and procedures, and business strategy. We are focused on identifying improvement opportunities, and then developing a detailed report that includes specific, actionable recommendations.

WHAT MAKES PDA UNIQUE

PDA becomes deeply involved with each of its customers and gains a unique perspective on their practices. We believe there is no “one-size-fits-all” approach for each situation or customer, so we will refine the scope to meet your specific needs and desired outcomes. We have developed a methodology that allows us to efficiently gain an understanding of the organization’s overall approach to claim management and how that approach is executed tactically.

We uncover the root cause of organizational issues, not just the symptoms.

We make recommendations linked to performance and results within the context of your organization’s culture, history, and current state. 

With over 100 years of industry knowledge, we’re the perfect team to facilitate the execution of our recommendations.

Drivers

We uncover the root cause of organizational issues, not just the symptoms.

Context

We make recommendations linked to performance and results within the context of your organization’s culture, history, and current state. 

Collaboration

With over 100 years of industry knowledge, we’re the perfect team to facilitate the execution of our recommendations.

WHAT YOU CAN EXPECT

The engagement report will consist of a comprehensive, in-depth discussion of observations and recommendations, and the identification of opportunities to improve efficiency, effectiveness, and customer service. We’ll present our findings to your team and facilitate a discussion for clarity. The extent of detail and insight within the report is industry-leading and provides a road map to develop any recommended operational, process, or staffing changes. 

The major components will include the following:

Itemized, detailed review of your organization’s strengths and opportunities

Individual and category scoring of claim file review questions

Comparison of your organization’s practices to industry best practices

Recommendations for best practice execution

Assessment of key indicators and metrics with baseline comparisons to the industry

Execution strategy, complete with a detailed outline of sequence, timing, and required resources

WHAT YOU CAN EXPECT

The engagement report will consist of a comprehensive, in-depth discussion of observations and recommendations, and the identification of opportunities to improve efficiency, effectiveness, and customer service. We’ll present our findings to your team and facilitate a discussion for clarity. The extent of detail and insight within the report is industry-leading and provides a road map to develop any recommended operational, process, or staffing changes. 

The major components will include the following:

Itemized, detailed review of your organization’s strengths and opportunities

Individual and category scoring of claim file review questions

Comparison of your organization’s practices to industry best practices

Recommendations for best practice execution

Assessment of key indicators and metrics with baseline comparisons to the industry

Execution strategy, complete with a detailed outline of sequence, timing, and required resources

Looking for a more targeted project?
Click here to learn about our Consulting Modules

For more information contact Mark Sawyer

(207)747-4308